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Troubleshooting
Your Fan
(Inteli-Touch
Troubleshooting)
Before Requesting
Service: Please follow this troubleshooting guide before contacting Casablanca Consumer Affairs Department TOLL FREE at 1-888-227-2178 Monday through Friday 7:00am - 4:00pm PST. For your convenience, you may also fax us at 1-909-629-3243.
Caring for Finishes: For cleaning, a soft brush or lint-free
cloth should be used to prevent scratching the finish. A vacuum
cleaner brush nozzle can remove heavier dust. Surface smudges
or an accumulation of dirt and dust can easily be removed
by using a mild detergent and slightly dampened soft cloth.
An antistatic agent may be used, but never use
abrasive cleaning agents. These will damage the finish. Painted
and high-gloss blades may be cleaned in the same manner.
Blades: Wood finish blades should
be cleaned with a furniture polishing cloth. Occasionally,
a light coat of furniture polish may be applied for added
protection and beauty. |
Never Lubricate this Fan!
The precision motor at the heart of your
Casablanca fan features sealed bearings that are lubricated
for life. Do not attempt to oil the motor.
Changing Light Bulbs
Be sure to turn power to the fan OFF at the wall switch or circuit breaker before changing light
bulbs. Replace bulbs with same type as removed from the fixture.
Each fan is rated for a maximum TOTAL wattage of lighting.
Exceeding the rated
maximum allowable wattage for the fan will burn out the fan
electronics module and void the warranty. |
INTELI·TOUCH
PROBLEM |
POSSIBLE
REMEDIES |
| NO FAN OR LIGHT |
Check main circuit fuses, curcuit breakers, or wall
switch position. Check all wire connections, making
sure the power is turned off during this inspection.
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| FAN WOBBLES OR SHAKES EXCESSIVELY |
Make sure hanging ball slot is properly aligned.
Tighten canopy and mounting crossbar screws.
Tighten all blade screws. Blades must be balanced
(contact your dealer).
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| FAN NOISY DURING
OPERATION |
Check and tighten light fixture retaining screws,
glass shade screws and/or the light bulb(s).
Tighten canopy screws and mounting plate assembly.
Tighten the blade to bladeholder screws and blade
holders to flywheel.
Make sure all screws in the motor housing are snug,
but not overly tight.
Check that the wire nuts inside the canopy and switch
housing are not touching the metal parts or have fallen
off the wire splices. Tighten or adjust as necessary.
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| BREAK-IN PERIOD |
Let fan run at
high speed for two (2) hours
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LIGHTS FLASH OR BLINK DURING OPERATION
OF W-32 WALL CONTROLS/FAN MAY ROTATE OR MAKE AUDIBLE TONES
DURING OPERATION OF THE W-11 AND W-12 WALL CONTROLS: |
Normal operation |
WHEN AC POWER IS TURNED ON FOR THE
FIRST TIME, THE LIGHTS OPERATE NORMALLY, BUT W-32 WALL
CONTROL OPERATION IS REVERSED: FAN BUTTON OPERATES THE
LIGHTS; LIGHT BUTTON OPERATES THE FAN: |
Normal operation |
FAN OR LIGHTS APPEAR TO OPERATE BY
THEMSELVES (CHANGING SPEED OR INTENSITY), WALL CONTROL
OPERATION IS INTERMITTENT: |
Check AC supply for irregularities, (noise
spikes, fluctuations, or failure); or circuit board assembly. |
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