30-day Over-the-Counter Exchange Policy.
The customer must return the defective product to the Authorized Dealer who sold the product.
Under the following conditions credit will be
issued:
• Serial number, proof of purchase, or proof of installation MUST show product was
pur chased or installed by the customer within the 30 Days.
• Returned product must be accompanied by the RGA form authorized by the Casablanca
Sales Repre sentative.
• Product must be returned complete. If parts are missing, credit will be issued less the
amount of the missing parts.
• Damaged merchandise due to improper packaging will not be approved for credit.
• Product must be returned freight prepaid, accompanied by the RGA form. A freight bill
must be submitted for credit to be issued.
• Product must be returned complete. If parts are missing, credit will be issued less the
amount of the missing parts.
• Unauthorized returns of Non defective or unused product will be subject to a 25%
restock ing Fee.
